The Front Office Fear Factor: Why Insurance Changes Make Your Team Nervous (and How to Lead Them Through It)

The Front Office Fear Factor: Why Insurance Changes Make Your Team Nervous (and How to Lead Them Through It)By: Benjamin Tuinei Published on: 29/08/2025

Most front office resistance to insurance changes isn’t defiance, it’s fear and knowing that can change how you lead.

Dental Insurance
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The Front Office Fear Factor: Why Insurance Changes Make Your Team Nervous (and How to Lead Them Through It)

“Sorry, Ma’am, I Didn’t Write Your Policy” — How to Handle Waiting Period Blame Games in Dentistry

“Sorry, Ma’am, I Didn’t Write Your Policy” — How to Handle Waiting Period Blame Games in DentistryBy: Benjamin Tuinei Published on: 17/07/2025

Tired of being blamed for insurance fine print? Learn how to handle waiting periods with confidence and protect your sanity.

Dental Insurance
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“Sorry, Ma’am, I Didn’t Write Your Policy” — How to Handle Waiting Period Blame Games in Dentistry

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